Active Listening

£150.00

Exactly as the name suggests, active listening is being able to fully concentrate on what is being said or explained, rather than just passively paying attention to the subject. Active listening allows you to feel empathy, or sympathy when understanding a person or hearing a story from them.

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Description

Exactly as the name suggests, active listening is being able to fully concentrate on what is being said or explained, rather than just passively paying attention to the subject. Active listening allows you to feel empathy, or sympathy when understanding a person or hearing a story from them.

Active listening is a skill widely used in counselling but it’s also at the heart of everything you do, both at home and in the workplace. You will learn how to listen to what others are saying, process information and respond to it to clarify and produce more information.

The Best Way to Build Your Network

Listening isn’t just about using your ears, all senses need to come into play when you’re actively listening to a subject. This course will help you to build your communication process with anyone; whether they be family, friends, colleagues or strangers through shaping your body language, mindset and questioning.

Neuro Linguistic Programming (NLP)

NLP is an approach to communication, personal development and psychotherapy which has been around since the 1970’s. NLP is used for personal development and success in business as it allows you to understand how people organise their thinking, feelings and emotions; so naturally NLP plays a big part in active listening and the success behind the concept.

KEY LEARNING POINTS

  • The definition of active listening and its key components
  • Identify ways to become a better listener in any environment
  • How to use body language to reflect a positive listening attitude
  • The difference between sympathy and empathy, and when each is appropriate
  • How to create a listening mindset using framing, positive intent and focus
  • How to be genuine in your communications
  • Understanding the communication process
  • Asking questions, probing for information, and using paraphrasing techniques
  • Building relationship to create an authentic communication experience between the individuals included
  • Identifying common listening problems and solutions

ADVANTAGES OF THIS COURSE

  • Improve your communication skills to become a better listener in any situation.
  • Understand the globally renowned concept of NLP.
  • Utilise the skills you learn to improve your career or personal life.
  • Proven principles to back and studies to back up your learning.
  • Extracurricular resources given so you can build further on your newfound knowledge.

Additional information

Exams Included

No

Course Type

Online Course

Expiry Date After Purchase

1 year

Device Processor

1 gigahertz (GHz)

RAM Required

1 GB

Operating System

iOS, Mac OS, Windows 10, Windows 7, Windows 8

Browsers

Google Chrome, Internet Explorer 11, Internet Explorer 8 or above, Mozilla Firefox, Safari 6 or above

Compatibility

Android, iPad, iPhone, Mac, Windows

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Vendor Information

We want you to be satisfied, so all eligible courses purchased on Vogate can be refunded within 14 days. For whatever reason, if you are unhappy with a course, you can request a refund, provided the request meets the guidelines in our refund policy.

Certain restrictions may apply and some purchases may only be eligible for credit refunds. For more information regarding our refund policy, please see below.

How to submit a refund request

If you’re looking for instructions on how to submit a refund request, please visit our support and help section

Our 14-day policy

While our 14-day refund policy is to allow customers to learn risk free, we must also protect our vendors from fraud and provide them a reasonable payment schedule. Payments are sent to vendor after 30 days, so we will not process refund requests received after 14 days of purchase.

Additional reasons for denied refunds

We reserve the right, in our sole discretion, to limit or deny refund requests in cases where we believe there is refund abuse, including but not limited to the following:

  • A significant portion of the course has been consumed or downloaded by a customer before the refund was requested.
  • Multiple refunds have been requested by a customer for the same course or other courses
  • Excessive refunds have been requested by a customer.
  • Users who have their account reported, banned or course access disabled due to a violation of our Terms or Trust & Safety Guidelines. 
  • We do not grant refunds for any subscription services.

These refund restrictions will be enforced to the extent permitted by applicable law. 

Credit only refunds

In cases where a transaction is not eligible for a cash refund, the refund will be granted using Vogate creditsprovided it otherwise meets our 14-day refund policy. 

If your course purchase is only eligible for a credit refund, this will be indicated on the refund page.

Types of purchases that are only eligible for credit refunds

iOS (Apple): iOS payments are processed through Apple and not Vogate, and so we are unable to offer cash refunds for in-app purchases made in the Apple App Store. You can read more about Apple’s refund policy here.

Bank & cash transfers: certain bank and cash transfer methods are only eligible for credit refunds.

Boleto Bancário: courses purchased through Boleto Bancário are only eligible for credit refunds.

Udemy credits: for more information regarding Vogate credits and refunds involving them, contact us.

Refunds for bundles purchased through a third party

Since the payment for the bundle was processed by the third-party vendor, we do not have the transaction on file and cannot initiate a refund for you. Please contact the third-party vendor directly to request a refund.

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