Anger Management ? Understanding Anger

$54.33

In stock

SKU: EC113242 Category:

Description

Anger is one of the strongest emotions that can be felt, it is also a universal feeling that no-one is exempt from. Anger in the workplace is common, and while it can be something that stunts a workplaces productivity, confronting it and managing anger effectively is something few individuals, organisations, and societies do well.

Anyone who can productively confront a colleague about a negative attitude, no matter what the subject of the emotion is, can increase a team’s chance of success and minimise the chance of a conflict becoming destructive.

Controlling Your Emotions Too

If you can defuse an angry colleague or customer, you can make your own day less troublesome. The key to managing this is controlling your own emotions when faced with other peoples’ anger and this course is designed to help give you and your organisation the understanding of anger that will help you to retain workers and customers alike.

KEY LEARNING POINTS

  • Recognise how anger affects your body, mind, and your behaviour
  • Use the five-step method to break old patterns and replace them with a model for assertive anger
  • How to keep an anger log to identify your hot buttons and triggers
  • Control your own emotions when faced with other peoples’ anger
  • Identify ways to help other people safely manage some of their repressed or expressed anger
  • Communicate with others in a constructive, assertive manner

ADVANTAGES OF THIS COURSE

  • Find out what anger is and the best ways to manage it, both internally and externally.
  • Avoid anger through miscommunication and utilise active listening to empathise with someone who is feeling angry.
  • Use the assertive formula to express your feelings in a positive, calming manner.
  • Extracurricular resources given so you can build further on your newfound knowledge.
  • Calm any potentially volatile situation with the knowledge gained.

Additional information

Exams Included

No

Course Type

Online Course

Expiry Date After Purchase

1 year

Device Processor

1 gigahertz (GHz)

RAM Required

1 GB

Operating System

iOS, Mac OS, Windows 10, Windows 7, Windows 8

Browsers

Google Chrome, Internet Explorer 8 or above, Mozilla Firefox, Safari 6 or above

Compatibility

Android, iPad, iPhone, Mac, Windows

  1. Upskilling for staff or those seeking employment in courses relevant to your profession is key. It will help you secure your next job or acquire more skills for promotion. This will give you an edge over other applicants or competitors.
  2. Companies should also support upskilling their staff
  3. Once we receive payment (Cleared Funds), we will issue you a username and password via your email address.
  4. Ease of use – You can study for this course anyplace, anywhere, anytime – 24/7/365 days.
  5. For courses where Exam(s) / assessment(s) are included in price, certificates are issued immediately online once you pass the exam.
  6. You may re-take the assessment if you fail as many times as possible before the expiry date.
  7. You can always download and print your certificate as many times as possible before the expiry date if the course do have a certificate (please check additional information tab to confirm).
  8. All our courses last for 6 months to a year before it expires after purchase. Some courses do not expire at all. Please check additional Information for appropriate expiry date
  9. No need to cancel social meetings or rush due to traffic for a webinar. Study at your own pace.
  10. All our courses are accredited and designed by professionals in United Kingdom – They are all UK accredietd courses.
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