Communication Skills


Being able to communicate effectively is a key life skill that’s essential in a wide range of workplaces. Whether you need to communicate with customers in a customer-facing role, or with colleagues, good communication can make all the difference to whether you’re successful in your position.

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Being able to communicate effectively is a key life skill that’s essential in a wide range of workplaces. Whether you need to communicate with customers in a customer facing role, or with colleagues, good communication can make all the difference to whether you’re successful in your position. Developing your communication skills can give you a clear advantage in a business or workplace environment, elevating you to a position as a sought after employee.

What Will I Learn?

This short course will look at the benefits of effective communication within the workplace, the barriers to achieving this and how to overcome them. Learners will be left with a deeper understanding of communication and tools to enable better communication, such as active listening.

How Will I Study?

Short courses are the perfect choice for quickly and easily adding important skills to your CV. This course offers a number of different learning tools, including lesson, video, website and additional reading resources. You can study whenever you have a block of free time and an internet connection and suitable device, whether that’s in your lunch break, at home, while commuting or any other time.


The key focus of this short course is to develop a deeper understanding of the types and benefits of clear communication, and to equip you with effective tools to improve your own communication skills.

  • Learn about the various communication models and theories.
  • Understand what makes effective and clear communication.
  • Discover how communication impacts on negotiations and how to use good communication skills to your advantage.
  • Learn about the barriers to effective communication, so you’re then able to consciously avoid them.
  • Look at written, verbal and non verbal types of communication.
  • Understand body language and how it can affect communication, despite being non verbal.
  • Find out about ‘active listening’ and how it can be used to boost communication.
  • Improve your communication across a number of methods, including letters, agendas, notes, emails and social media such as Facebook, Twitter and LinkedIn.
  • Focus especially on communication in the workplace, and how effective communication can help boost your worth as an employee.


  • Improved communication skills are a benefit both inside the workplace and in everyday life. Learning how to better communicate with people will positively impact all your relationships, both professional and personal.
  • Excellent communication skills are sought after by employers, whether the role requires customer interaction or communication within the business.
  • Website, video and additional learning materials all aid learning and will expand on the knowledge gained in the short course lesson.
  • Technical support is available.
  • You’ll have access to all the short course materials for 12 months.

Enjoy all the clear benefits that improved communication skills bring with this easy to follow short course that will speak volumes on any CV.

This CACHE endorsed course is delivered by Laser Learning, our official partner.

Additional information

Exams Included


Course Type

Online Course

Expiry Date After Purchase

1 year

Device Processor

1 gigahertz (GHz)

RAM Required

1 GB

Operating System

iOS, Mac OS, Windows 7, Windows 8


Google Chrome, Internet Explorer 8 or above, Mozilla Firefox, Safari 8


Android, iPhone, Mac, Windows


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Vendor Information

  • Store Name: Otutu Online Store
  • Vendor: Otutu Online Store
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We want you to be satisfied, so all eligible courses purchased on Vogate can be refunded within 14 days. For whatever reason, if you are unhappy with a course, you can request a refund, provided the request meets the guidelines in our refund policy.

Certain restrictions may apply and some purchases may only be eligible for credit refunds. For more information regarding our refund policy, please see below.

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Our 14-day policy

While our 14-day refund policy is to allow customers to learn risk free, we must also protect our vendors from fraud and provide them a reasonable payment schedule. Payments are sent to vendor after 30 days, so we will not process refund requests received after 14 days of purchase.

Additional reasons for denied refunds

We reserve the right, in our sole discretion, to limit or deny refund requests in cases where we believe there is refund abuse, including but not limited to the following:

  • A significant portion of the course has been consumed or downloaded by a customer before the refund was requested.
  • Multiple refunds have been requested by a customer for the same course or other courses
  • Excessive refunds have been requested by a customer.
  • Users who have their account reported, banned or course access disabled due to a violation of our Terms or Trust & Safety Guidelines. 
  • We do not grant refunds for any subscription services.

These refund restrictions will be enforced to the extent permitted by applicable law. 

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