Description
Conflicts are a serious detriment to efficiency and relationships, both personally and in the workplace. Conflicts and disputes can take many forms, an individual with a grievance, a problem between an employee and their manager or a form of authority, two co-workers or two people who have a personal disdain or have come to a disagreement in a public place or as part of a family conflict.
This course is for people who wish to understand the nature of conflict and how conflict and hostility can be dealt with effectively, it is perfect for managers or employees who deal with conflict or anger from colleagues, clients, customers or the general public.
You will get a thorough knowledge of the basic concepts of conflict management, techniques for managing conflict effectively, listening and negotiation techniques as well as how to cope with a crisis.
KEY LEARNING POINTS
- Dealing with Conflict and Anger
- Developing Your Listening Skills
- Negotiation
- Mediation
- Crisis Mediation
- Examples of Good and Poor Practice
ADVANTAGES OF THIS COURSE
- Defuse potentially hostile situations in both your personal and professional life.
- Implement the knowledge you learn as soon as you finish the course.
- Experienced and qualified tutors available to support you throughout your course.
- Assessments to back up knowledge as you work your way through the course.
- Conflict and anger
- Listening skills
- Negotiation
- Mediation
- Crisis mediation
- Examples of good and poor practice
Only logged in customers who have purchased this product may leave a review.
We want you to be satisfied, so all eligible courses purchased on Vogate can be refunded within 14 days. For whatever reason, if you are unhappy with a course, you can request a refund, provided the request meets the guidelines in our refund policy.
Certain restrictions may apply and some purchases may only be eligible for credit refunds. For more information regarding our refund policy, please see below.
How to submit a refund request
If you’re looking for instructions on how to submit a refund request, please visit our support and help section.
Our 14-day policy
While our 14-day refund policy is to allow customers to learn risk free, we must also protect our vendors from fraud and provide them a reasonable payment schedule. Payments are sent to vendor after 30 days, so we will not process refund requests received after 14 days of purchase.
Additional reasons for denied refunds
We reserve the right, in our sole discretion, to limit or deny refund requests in cases where we believe there is refund abuse, including but not limited to the following:
- A significant portion of the course has been consumed or downloaded by a customer before the refund was requested.
- Multiple refunds have been requested by a customer for the same course or other courses
- Excessive refunds have been requested by a customer.
- Users who have their account reported, banned or course access disabled due to a violation of our Terms or Trust & Safety Guidelines.
- We do not grant refunds for any subscription services.
These refund restrictions will be enforced to the extent permitted by applicable law.
Credit only refunds
In cases where a transaction is not eligible for a cash refund, the refund will be granted using Vogate credits, provided it otherwise meets our 14-day refund policy.
If your course purchase is only eligible for a credit refund, this will be indicated on the refund page.
Types of purchases that are only eligible for credit refunds
iOS (Apple): iOS payments are processed through Apple and not Vogate, and so we are unable to offer cash refunds for in-app purchases made in the Apple App Store. You can read more about Apple’s refund policy here.
Bank & cash transfers: certain bank and cash transfer methods are only eligible for credit refunds.
Boleto Bancário: courses purchased through Boleto Bancário are only eligible for credit refunds.
Udemy credits: for more information regarding Vogate credits and refunds involving them, contact us.
Refunds for bundles purchased through a third party
Since the payment for the bundle was processed by the third-party vendor, we do not have the transaction on file and cannot initiate a refund for you. Please contact the third-party vendor directly to request a refund.
Reviews
There are no reviews yet.