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Conflict Management

$54.61

In stock

SKU: EC113369 Category: Tag:

Description

Conflicts are a serious detriment to efficiency and relationships, both personally and in the workplace. Conflicts and disputes can take many forms, an individual with a grievance, a problem between an employee and their manager or a form of authority, two co-workers or two people who have a personal disdain or have come to a disagreement in a public place or as part of a family conflict.

This course is for people who wish to understand the nature of conflict and how conflict and hostility can be dealt with effectively, it is perfect for managers or employees who deal with conflict or anger from colleagues, clients, customers or the general public.

You will get a thorough knowledge of the basic concepts of conflict management, techniques for managing conflict effectively, listening and negotiation techniques as well as how to cope with a crisis.

KEY LEARNING POINTS

  • Dealing with Conflict and Anger
  • Developing Your Listening Skills
  • Negotiation
  • Mediation
  • Crisis Mediation
  • Examples of Good and Poor Practice

ADVANTAGES OF THIS COURSE

  • Defuse potentially hostile situations in both your personal and professional life.
  • Implement the knowledge you learn as soon as you finish the course.
  • Experienced and qualified tutors available to support you throughout your course.
  • Assessments to back up knowledge as you work your way through the course.
  • Conflict and anger
  • Listening skills
  • Negotiation
  • Mediation
  • Crisis mediation
  • Examples of good and poor practice
  1. Upskilling for staff or those seeking employment in courses relevant to your profession is key. It will help you secure your next job or acquire more skills for promotion. This will give you an edge over other applicants or competitors.
  2. Companies should also support upskilling their staff
  3. Once we receive payment (Cleared Funds), we will issue you a username and password via your email address.
  4. Ease of use – You can study for this course anyplace, anywhere, anytime – 24/7/365 days.
  5. For courses where Exam(s) / assessment(s) are included in price, certificates are issued immediately online once you pass the exam.
  6. You may re-take the assessment if you fail as many times as possible before the expiry date.
  7. You can always download and print your certificate as many times as possible before the expiry date if the course do have a certificate (please check additional information tab to confirm).
  8. All our courses last for 6 months to a year before it expires after purchase. Some courses do not expire at all. Please check additional Information for appropriate expiry date
  9. No need to cancel social meetings or rush due to traffic for a webinar. Study at your own pace.
  10. All our courses are accredited and designed by professionals in United Kingdom – They are all UK accredietd courses.
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