Companies of all sizes use databases to store vital information. Our database administration courses now come with Live Chat Tutor Support which will provide you with instant help and guidance from a certified expert. Your tutor will be able to give you instant answers to any questions you may have, ensuring there are no time constraints in your study hours.
The Live Chat Tutor Support can be added when purchasing the course, when you sign in to your course you will get access to the chat system which will allow you to connect to a tutor instantly and get the help you need. The Live Chat Tutor Support will be valid for the duration of your course access and will provide extra features including email support for more detailed questions that require longer explanations. You will also get access to Expert’s Screen Share which provides you with a view of your designated expert’s screen for live demonstrations, instructions and guidance.
- Increase confidence and satisfaction in your use of database technologies with instant guidance from a certified database expert.
- No matter what level you’re at, the instant Live Chat Tutor Support can help you in your studying efforts.
- On-demand answers to your questions.
Why Choose Live Tutor Support
Live Chat – Instant chat talk to a tutor instantly – there is no sending an email and waiting for a response or waiting in a queue for hours on the phone, your Tutor is ready and waiting to support you.
12 months Unlimited access for one low fee, no matter how many times you need us (Your Tutor) you only pay one flat fee for this Unlimited anytime access service.
The Live Chat Tutor Support can provide on the job support for help applying new knowledge and skills, and learning new skills on the spot. It also ensures you get the most out of your learning experience for greater satisfaction.
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We want you to be satisfied, so all eligible courses purchased on Vogate can be refunded within 14 days. For whatever reason, if you are unhappy with a course, you can request a refund, provided the request meets the guidelines in our refund policy.
Certain restrictions may apply and some purchases may only be eligible for credit refunds. For more information regarding our refund policy, please see below.
How to submit a refund request
If you’re looking for instructions on how to submit a refund request, please visit our support and help section.
Our 14-day policy
While our 14-day refund policy is to allow customers to learn risk free, we must also protect our vendors from fraud and provide them a reasonable payment schedule. Payments are sent to vendor after 30 days, so we will not process refund requests received after 14 days of purchase.
Additional reasons for denied refunds
We reserve the right, in our sole discretion, to limit or deny refund requests in cases where we believe there is refund abuse, including but not limited to the following:
- A significant portion of the course has been consumed or downloaded by a customer before the refund was requested.
- Multiple refunds have been requested by a customer for the same course or other courses
- Excessive refunds have been requested by a customer.
- Users who have their account reported, banned or course access disabled due to a violation of our Terms or Trust & Safety Guidelines.
- We do not grant refunds for any subscription services.
These refund restrictions will be enforced to the extent permitted by applicable law.
Credit only refunds
In cases where a transaction is not eligible for a cash refund, the refund will be granted using Vogate credits, provided it otherwise meets our 14-day refund policy.
If your course purchase is only eligible for a credit refund, this will be indicated on the refund page.
Types of purchases that are only eligible for credit refunds
iOS (Apple): iOS payments are processed through Apple and not Vogate, and so we are unable to offer cash refunds for in-app purchases made in the Apple App Store. You can read more about Apple’s refund policy here.
Bank & cash transfers: certain bank and cash transfer methods are only eligible for credit refunds.
Boleto Bancário: courses purchased through Boleto Bancário are only eligible for credit refunds.
Udemy credits: for more information regarding Vogate credits and refunds involving them, contact us.
Refunds for bundles purchased through a third party
Since the payment for the bundle was processed by the third-party vendor, we do not have the transaction on file and cannot initiate a refund for you. Please contact the third-party vendor directly to request a refund.