STUDY IN YOUR OWN TIME with the comprehensive Excellent Customer Service Online Course
EXCELLENT CUSTOMER SERVICE – 1.5 CPD Hours
This online course will give delegates an understanding of the importance of Customer Service for both the organisation and the individual. It will give them the tools and understanding to create strong and lasting customer relationships with internal and external customers. They will learn how to handle difficult situations and upset customers and how effective customer service will be productive for both them and the organisation.
Understand the importance of effective communication in customer service
Learn how to build rapport through relationship building
Dealing with difficult people and situations
Taking care of yourself by learning how to stay calm in difficult situations
Who will this package benefit?
Anyone who wants to learn to importance of effectively communicating with their peers and superiors, trainee accountants and administrators that have recently joined the workplace as well as organisations and individuals who want to improve customer service and build long term customer relationships.
Business professionals that require the skills to make successful presentations will also benefit from this self-study package as well as practitioners who may benefit from learning shortcuts that will enable them to use Microsoft Excel and Word more effectively and efficiently.
What is great customer service? Great customer service means following best practices like valuing customers’ time, having a pleasant attitude, and providing knowledgeable and resourceful resources, but that you also take things a step further to exceed — rather than just meet — expectations.