Description

Resilience, organisation, and the ability to say ‘no’ are part of a job that gives access to other worlds – worlds most of us can only dream of being a part of.

Some jobs demand big egos, confidence, and the desire to be centre of attention. Being an Executive PA is not one of those roles. Being an Executive PA is one of the most challenging and hectic job roles imaginable, yet can also be one of the most rewarding, as you can gain access to places usually deemed off limits for us ‘normal’ folk.

This course will give you all the necessary skills to start a career as a personal assistant. You will learn about the industry, and what it takes to assist high level business people. This is the advanced version of our Executive PA package, and offers more depth of learning, with 2 extra courses included. This will give you a much wider range of skills when starting your role as an Executive PA.

If you are still deciding on a career path, being an Executive PA is an excellent choice, it can lead you into almost any industry in the world and gives you the chance to see how businesses operate, with a lot more insight than most other roles.

This Advanced Executive PA package builds on the Intermediate package and adds the Interpersonal Skills and Effective Planning and Scheduling courses, creating a far more skilled Executive PA at the end of tuition.

Courses Included

The following courses make up this package to teach you all you need to know to become a well-rounded Executive PA.

Executive and Personal Assistants

• Getting Started
• Working with Your Manager
• Administrative Soft Skills
• Effective Time Management
• Meeting Management
• Tools of the Trade
• Being an Effective Gatekeeper
• Organisational Skills
• Confidentiality Guidelines
• Special Tasks
• Wrapping Up

Advanced Business Writing

• How to make your writing clear, complete, concise, and correct
• Improve sentence construction and paragraph development
• Deal with specific business requests
• How to create effective business cases, proposals and reports
• Thoroughly document sources that you can use in your writing

Active Listening

• The definition of active listening and its key components
• Identify ways to become a better listener in any environment
• How to use body language to reflect a positive listening attitude
• The difference between sympathy and empathy, and when each is appropriate
• How to create a listening mindset using framing, positive intent and focus
• How to be genuine in your communications
• Understanding the communication process
• Asking questions, probing for information, and using paraphrasing techniques
• Building relationship to create an authentic communication experience between the individuals included
• Identifying common listening problems and solutions

10 Soft skills you need

• Getting Started
• What are Soft Skills?
• Communication
• Teamwork
• Problem-Solving
• Time Management
• Attitude and Work Ethic
• Adaptability/Flexibility
• Self-Confidence (Owning It)
• Ability to Learn From
• Networking
• Wrapping Up

Telephone Etiquette

• Getting Started
• Aspects of Phone Etiquette
• Using Proper Phone Language
• Eliminate Phone Distractions
• Inbound Calls
• Outbound Calls
• Handling Rude or Angry Callers
• Handling Interoffice Calls
• Handling Voicemail Messages
• Methods of Training Employees
• Correcting Poor Telephone Etiquette
• Wrapping Up

Interpersonal Skills

• Understand the difference between hearing and listening.
• Know some ways to improve the verbal skills of asking questions and communicating with power.
• Understand what is ‘non-verbal communication’ and how it can enhance interpersonal relationships.
• Identify the skills needed in starting a conversation.
• Identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.
• Understand how seeing the other side can improve skills in influencing other people.
• Understand how the use of facts and emotions can help bring people to your side.
• Identify ways of sharing one’s opinions constructively.
• Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation.
• Learn tips in making an impact through powerful first impressions.

Effective Planning and Scheduling

• Define and create a Work Breakdown Structure
• Identify and understand task relationships
• Estimate task durations and determine project duration
• Construct a network diagram
• Calculate the critical path of a project
• Use the Program Evaluation and Review Technique (PERT) to create estimates
• Plan for risks
• Create a communication plan
• Effectively allocate project resources
• Update and monitor the project schedule