Handling a Difficult Customer

$ 189.34

Handling a Difficult Customer

$ 189.34

This course will teach you how to deal with difficult customers, which can greatly benefit anyone who works in a customer service, or customer facing role.

In stock

SKU: EC113544 Category: Tag:
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Description

This course will teach you how to deal with difficult customers, which can greatly benefit anyone who works in a customer service, or customer facing role.

Customer service is becoming more and more crucial today, where the “customer is always right” (hint: they are not). While the customer may not always be right, they must have the belief that they are, and that after an interaction with a company, that they are happy.

Customer retention is more important than ever today, so learn how to deal with difficult customers, and turn them into future customers for your business, not a rival.

KEY LEARNING POINTS

  • Learn how to effectively handle difficult customers.
  • Find a resolution that benefits all parties involved.
  • Protect your company’s reputation.

ADVANTAGES OF THIS COURSE

After completing this course, you will have a much better understanding of how to deal with tricky customers, whether they are rude, unhappy, or just plain difficult.

  • Cultivate a positive attitude
  • Manage internal and external stress
  • Develop abilities to listen actively and empathize
  • Build a rapport with customers in person and over the phone
  • Understand the diverse challenges posed by customers
  • Develop strategies to adapt to challenging circumstances

Brand

Sales and Customer Care

Additional information

Course Access

Exam Included

Type of Course

Processor

1 gigahertz (GHz)

RAM

1 GB

Operating System

iOS, Mac OS, Windows 10, Windows 7, Windows 8

Browsers

Google Chrome, Internet Explorer 8 or above, Mozilla Firefox, Safari 6 or above

Compatibility

Android, iPad, iPhone, Mac, Windows

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