Handling a Difficult Customer


In stock

SKU: EC113544 Category: Tag:


This course will teach you how to deal with difficult customers, which can greatly benefit anyone who works in a customer service, or customer facing role.

Customer service is becoming more and more crucial today, where the “customer is always right” (hint: they are not). While the customer may not always be right, they must have the belief that they are, and that after an interaction with a company, that they are happy.

Customer retention is more important than ever today, so learn how to deal with difficult customers, and turn them into future customers for your business, not a rival.


  • Learn how to effectively handle difficult customers.
  • Find a resolution that benefits all parties involved.
  • Protect your company’s reputation.


After completing this course, you will have a much better understanding of how to deal with tricky customers, whether they are rude, unhappy, or just plain difficult.

  • Cultivate a positive attitude
  • Manage internal and external stress
  • Develop abilities to listen actively and empathize
  • Build a rapport with customers in person and over the phone
  • Understand the diverse challenges posed by customers
  • Develop strategies to adapt to challenging circumstances

Additional information

Exams Included


Course Type

Online Course

Expiry Date After Purchase

1 year

Device Processor

1 gigahertz (GHz)

RAM Required

1 GB

Operating System

iOS, Mac OS, Windows 10, Windows 7, Windows 8


Google Chrome, Internet Explorer 8 or above, Mozilla Firefox, Safari 6 or above


Android, iPad, iPhone, Mac, Windows

  1. Upskilling for staff or those seeking employment in courses relevant to your profession is key. It will help you secure your next job or acquire more skills for promotion. This will give you an edge over other applicants or competitors.
  2. Companies should also support upskilling their staff
  3. Once we receive payment (Cleared Funds), we will issue you a username and password via your email address.
  4. Ease of use – You can study for this course anyplace, anywhere, anytime – 24/7/365 days.
  5. For courses where Exam(s) / assessment(s) are included in price, certificates are issued immediately online once you pass the exam.
  6. You may re-take the assessment if you fail as many times as possible before the expiry date.
  7. You can always download and print your certificate as many times as possible before the expiry date if the course do have a certificate (please check additional information tab to confirm).
  8. All our courses last for 6 months to a year before it expires after purchase. Some courses do not expire at all. Please check additional Information for appropriate expiry date
  9. No need to cancel social meetings or rush due to traffic for a webinar. Study at your own pace.
  10. All our courses are accredited and designed by professionals in United Kingdom – They are all UK accredietd courses.


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