Handling a Difficult Customer

Description

This course will teach you how to deal with difficult customers, which can greatly benefit anyone who works in a customer service, or customer facing role.

Customer service is becoming more and more crucial today, where the “customer is always right” (hint: they are not). While the customer may not always be right, they must have the belief that they are, and that after an interaction with a company, that they are happy.

Customer retention is more important than ever today, so learn how to deal with difficult customers, and turn them into future customers for your business, not a rival.

KEY LEARNING POINTS

• Learn how to effectively handle difficult customers.
• Find a resolution that benefits all parties involved.
• Protect your company’s reputation.

ADVANTAGES OF THIS COURSE

After completing this course, you will have a much better understanding of how to deal with tricky customers, whether they are rude, unhappy, or just plain difficult.

• Cultivate a positive attitude
• Manage internal and external stress
• Develop abilities to listen actively and empathize
• Build a rapport with customers in person and over the phone
• Understand the diverse challenges posed by customers
• Develop strategies to adapt to challenging circumstances