ITIL® Expert Level – Managing across the Lifecycle (MALC) Training & Exam Package

$ 1,239.41

ITIL® Expert Level – Managing across the Lifecycle (MALC) Training & Exam Package

$ 1,239.41

Develop the knowledge and skills required to properly manage the entire ITIL® lifecycle with this advanced course. An essential step towards ITIL® Expert status.

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Develop the knowledge and skills required to properly manage the entire ITIL® lifecycle with this advanced course. An essential step towards ITIL® Expert status, the ITIL® MALC training gives senior IT managers everything they need to understand and implement the ITIL® framework across their business unit.

The ITIL® Managing Across the Lifecycle project will of greatest value to:

  • Senior IT managers – CIO, CTO, COO – who are responsible for defining IT strategy and building frameworks to support it.
  • IT Consultants who specialise in service delivery transformation and strategic implementation.
  • IT professionals who want to achieve the gold standard ITIL® Expert qualification.

The ITIL® Managing Across the Lifecycle course will help IT professionals develop the skills they need to oversee the complete ITIL® service lifecycle and deliver the projected benefits and improvements. With a full understanding of the framework and how it is applied to an organisation, IT professionals will be able to tie service improvements to wider business strategies and goals.

Using a blend of instructor led videos and self-study resources, the ITIL® MALC course is designed for busy executives to complete at their own pace, fitting study around their workload. End of section tests help students identify when they are fully ready to sit the ITIL® MALC exams and earn the associated certificate.


Aimed at very high level service managers, the ITIL® MALC course begins with an introduction to the ITIL® framework as a whole before going into detail of each process set from the view of a service manager. Among the topics students will cover are:

  • Communication and Stakeholder Management – building a communications framework that keeps stakeholders engaged and informed throughout the ITIL® lifecycle.
  • Integrating Service Management Processes Across the Service – building robust processes to manage cases and issues across the entire service delivery framework.
  • Managing Services Across the Service Lifecycleusing the framework to manage issues.
  • Governance and Organisation Measurement – Arranging organisational structures to deliver high quality IT services and applying rules to ensure frameworks are adhered to.
  • Implementing and Improving Service Management Capability – Putting the framework into operation and using measurement and assessment to implement a continuous improvement program that delivers a consistent, repeatable ROI.


Upon completion of the ITIL® MALC course, senior IT managers will be able to manage operations across the entire ITIL® lifecycle and ensure proper progression and improvement. Other benefits include:

  • A full understanding of managing both the individual ITIL® framework components, and the IT service as a whole.
  • Documented proof of understanding of Managing Across the ITIL® Lifecycle.
  • Improved management performance in an ITIL® framework.
  • Earned credits towards the ITIL® Expert qualification.
  • Improved prospects for promotion or an entirely new senior management role.

The ITIL® MALC course and exam are an essential qualification for senior IT managers who want to improve their skills and employment options, or to become more effective at managing the complete IT service cycle within their organisation. The ITIL® MALC course is also an essential step towards obtaining the full ITIL® Expert certification.


  • Revise at home, and when you’re ready to take the 90-minute examination, you can do this online too.
  • Enjoy the satisfaction of receiving your results straight away.
  • The service is compatible with all browsers across a variety of operating systems, so you can sit the MALC exam required for expert status, at home or on the move.
  • Take your knowledge to the next level by signing up for the ITIL® Master Level qualification – the final instalment in the programme, for which expert level certification is a pre-requisite.
  • Map out your route to expert level status, with a bespoke selection of modules and exams to suit your personal requirements.
  • Boost your confidence and stand out from your non-certified colleagues.
  • Technical support is available, if you struggle with the service at any point during your study.
  • Enjoy both personal and professional benefits, and take the next step along your chosen career path.
  • Gain certification from an Accredited Training Provider and be proud of a recognised and highly acclaimed qualification.

Confirm exam compatibility here.

The ITIL® Managing across the Lifecycle (MALC) Exam is available in the following languages:

  • German
  • Japanese

Take the next step along your ITIL® journey and gain expert level status with our fantastic online examination. Sign up today and step above the competition by attaining a recognised and sought after qualification!

All ITIL® online courses are offered by AFFILIATE of AXELOS Limited.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

  • Managing Across the Lifecycle – Course Introduction
  • Service Management and Value
  • Service Management Components and Roles
  • Key Risk and Knowledge Concepts
  • Exercise: MALC Case Study Analysis
  • Implement, Assess, Improve Service Management
  • Assessment Frameworks
  • 7-Step Improvement Process
  • Justifying Improvements Financially
  • Managing Organizational Change
  • Exercise: Develop Assessment Criteria
  • Exercise Review: MALC Sample Exam Questions
  • Measurements: Metrics
  • Measurements: Monitor, Control & Report
  • Exercise: Applying Assessment Criteria
  • Integration: Strategic Benefits
  • Integration: Lifecycle and Phase Inputs & Outputs
  • Integration: Value to the Business Part 1
  • Integration: Value to the Business Part 2
  • Integration: Process Interfaces
  • Exercise: Internet Banking Risks
  • Exercise Review: MALC Sample Exam Questions
  • Managing Services: Requirements & Cross-Lifecycle Support
  • Managing Services: Challenges, Risks, CSFs Part 1
  • Managing Services: Challenges, Risks, CSFs Part 2
  • Exercise: Where’s the value?
  • Exercise Review: MALC Sample Exam Questions
  • Governance
  • Organizational Structures
  • Organizing Service Management
  • Exercise: “We’ve been outsourced!”
  • Stakeholder Management
  • Communication
  • Exercise: Communicating Change
  • Exercise Review: MALC Sample Exam Questions

ITIL,are registered trade marks of the AXELOS Limited, used under permission of AXELOS. All rights reserved. All ITIL courses are offered by itSM Solutions ATO of AXELOS Limited.


ITIL Course

Additional information

Course Access

Exam Included

Type of Course


2.4 gigahertz (GHz)


2 GB

Operating System

Mac OS, Windows 10, Windows 7, Windows 8

Devices Required

Microphone, Speakers, Web camera


Google Chrome, Internet Explorer 10 or above, Mozilla Firefox, Safari 6 or above


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